Privacy notice

1. Data controller

municipio-mx.com (hereinafter "the Platform"), domiciled in Mexico City, Mexico, is responsible for processing the personal data we collect from our users, in accordance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP).

2. Personal data we collect

We collect the following personal data:

• Full name, CURP (Mexican population registry code), date of birth
• Address, phone number, email address
• Geolocation data (only during active security events)
• Photos and files attached to citizen reports and procedures
• Payment data processed by third-party payment gateways (Stripe, PayPal)

3. Purposes of processing

• Managing citizen reports and municipal procedures
• Processing payments for municipal services
• Responding to emergencies through the panic button
• Sending notifications about municipal services
• Generating reports and statistics for the municipality

4. Protection of location data

Panic button geolocation data is automatically deleted 24 hours after the event is resolved. Only the event record is kept for auditing purposes, without the citizen's exact location.

5. ARCO rights

You have the right to Access, Rectify, Cancel or Oppose the processing of your personal data. To exercise these rights, send your request to privacidad@municipio-mx.com.

6. Security

We implement technical and organizational security measures: encryption in transit (HTTPS/TLS) and at rest, JWT authentication, role-based access control (RBAC), logical data isolation between municipalities and continuous infrastructure monitoring.

7. Contact

For questions or clarifications about this privacy notice, contact us at privacidad@municipio-mx.com.