Terms and conditions

1. Acceptance of the terms

By using the municipio-mx.com platform, you accept these terms and conditions in their entirety. If you do not agree with any of them, do not use the platform.

2. Description of the service

municipio-mx.com is a SaaS platform that enables Mexican municipalities to manage digital services for their citizens, including citizen reports, public safety, waste collection, news, payments and municipal procedures.

3. User accounts

• Each user is responsible for keeping their credentials confidential
• The information provided must be truthful and up to date
• Misuse of the platform may result in account suspension

4. Acceptable use

Users agree to:

• Not use the panic button fraudulently or without justified cause
• Not upload illegal, defamatory or offensive content in reports or procedures
• Not attempt to access data belonging to other municipalities or users
• Not reverse engineer or attempt to breach the security of the system

5. Payments

Payments for municipal services are processed by third-party payment gateways (Stripe, PayPal, OpenPay). municipio-mx.com does not store credit card data. Charges are subject to each municipality's refund policies.

6. Intellectual property

All intellectual property rights in the platform belong to municipio-mx.com. Content published by municipalities (news, announcements) is the property of each municipality.

7. Limitation of liability

municipio-mx.com provides the technology platform but is not responsible for the actions or omissions of municipalities in handling citizen reports, emergencies or procedures. Response times depend on each municipal administration.

8. Changes

We reserve the right to modify these terms. Changes will be announced through the platform and will take effect upon publication.

9. Contact

For questions about these terms, contact us at legal@municipio-mx.com.